School Of Stock Market

The School of Stock Market (SOSM) is committed to providing transparent and timely support to all its learners and platform users. Should you encounter any issues while utilising our services, kindly follow the outlined steps to lodge a grievance.

Issue Categories

SOSM is equipped to address grievances related to the following areas:

• Website and Dashboard Issues
• Course Access Problems
• Subscription/Payment Issues
• Technical Errors
• Login/Account Problems
• Incorrect Content Display
• Service Quality Feedback

Important Note:

SOSM is solely responsible for providing educational services. Investment related issues linked to SEBI-registered experts (RA/IA) are not within the remit of SOSM's grievance redressal process.

Issue Exclusions

SOSM does not handle complaints pertaining to the following areas:

• Stock tips or market losses
• Buy/sell/hold advice
• SEBI RA/IA advisory disputes
• Broker-related issues (NSE/BSE)
• Financial grievances associated with investments

These concerns should be directed to the appropriate SEBI-registered RA/IA or regulatory authority.

Complaint Submission Methods

SOSM offers the following avenues for filing a grievance:

A. Email:

• To submit a grievance, please email it to the following address:
• schoolofstockmarket03@gmail.com
• Include the following information in your email:

- Name
- Registered mobile number
- Email address used for login
- Detailed description of the issue
- Screenshots (if applicable)
- Transaction ID (for payment-related issues)

B. Postal Communication:

• To lodge a grievance via postal communication, please send it to the following address:

Grievance Officer

SOSM Services Pvt. Ltd.

Office B4/5, Omkar Plaza, Rajaram Road

Near ICICI Bank, Shahupuri, Kolhapur – 416001, Maharashtra, India

Resolution Timelines

Please note that the resolution timelines for grievances may vary depending on the nature and severity of the issue.

• Acknowledgement: Within 72 working hours.
• Review: 3-5 working days.
• Final Resolution: Within 10 working days.

If additional time is required, we will inform you.

Escalation Matrix

If your issue is not resolved at Level 1:

Level 1: Support Team

support@schoolofstockmarket.in

Level 2: Grievance Officer

schoolofstockmarket03@gmail.com

Grievances for SEBI RA/IA Services

If you have subscribed to a SEBI-registered Research Analyst (RA) or Investment Adviser (IA), you MUST raise complaints directly with them.

Example (for your RA services):

Abhijit Patil – SEBI Research Analyst

SEBI Reg. No.: INH000021304

Email: abhipatil.ra@gmail.com

SCORES: https://scores.sebi.gov.in

SOSM is not liable for grievances related to regulated investment advice.

No Financial Liability

SOSM is not responsible for:

• Trading losses
• Investment decisions
• Market risks
• Interpretation of educational content

SOSM does not provide stock recommendations or advisory services.

Policy Review

SOSM may update this policy from time to time. Any changes will be published on this page.

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